Privacy notice
Version: drs-inquiries-real-2026-11-04
The data controller is DRS INVESTMENTS S.R.L., registered office: Via Monte Baldo 6, 37069 Villafranca di Verona (VR), Italy.
For questions about personal data or to exercise your rights, email privacy@drsinvestments.it.
When you choose to compare plans, the website may remember your selection in the browser tab's storage. Your chosen language is shown in the page address. For information about this tool and cookies used in the staff-only area, see the Cookie policy.
The map link opens Google Maps only if you choose to follow it. Once the service opens, its privacy notice applies.
In the form we ask for your name, email address, reason for your enquiry and message. Your phone number and office preference are optional. Without the required details, we cannot receive your enquiry through the form.
We use your details to reply, understand your needs and consider a possible visit or proposal. When you ask us to consider a possible contractual proposal, we process the information necessary to take steps at your request before entering into a contract, under Article 6(1)(b) of the GDPR.
Please do not include passwords, one-time codes, health data or confidential information about other people in your message.
For hosting the public service, we use Gandi’s FR-SD6 data centre in France. Gandi also hosts the company mailbox; Outlook on the controller’s PC connects through IMAP and synchronises deletions. There are no alternative copies on OneDrive.
An enquiry does not book or allocate an office and does not create a contract. We do not use form details to subscribe you to newsletters or availability alerts; no automatic confirmation email is provided.
Enquiries are handled by people authorised by DRS INVESTMENTS S.R.L. We use IT service providers to manage the website and email. Where needed for invoicing, relevant data may also be processed by the invoicing service provider.
For enquiries closed manually without a contract, we keep the full case for three calendar months from closure. A request for information alone does not make someone a client and does not result in an entry in the former-client record.
To recognise people who have previously activated a service or entered into a contract, and check eligibility for promotions reserved for new clients, after the full data is deleted we keep only the reference, email address, deletion date and status “deleted” of verified former clients for 24 months from deletion. At the end of that period, we delete this information too.
The legal basis for the former-customer record is DRS’s legitimate interest in applying the terms of its offers. An email match is checked before an offer and does not result in automatic rejection. You may object by emailing privacy@drsinvestments.it; an approved request for complete erasure and the 72-hour commitment also cover this record.
You can request complete early erasure by emailing privacy@drsinvestments.it. If there is no active contract, we commit to completing the erasure within 72 hours of receiving your request. An approved request for complete erasure also covers any minimal record, including the email address and reference.
If some data must be kept to meet a legal obligation or is necessary for a contract, we will keep only what is necessary and inform you. You can exercise your rights even if you have an active contract. If needed, we may ask only for the information necessary to verify your identity.
Where applicable under the GDPR, you may request access to your data, its correction or erasure, restriction of processing or data portability, and you may object to processing. Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.
To exercise your rights, email privacy@drsinvestments.it. We respond without undue delay and normally within one month; where the law allows an extension, we will let you know.
You may also lodge a complaint with the Italian Data Protection Authority, the Garante (https://www.garanteprivacy.it/diritti/come-agire-per-tutelare-i-tuoi-dati-personali/reclamo/).